Terms and Conditions

1. About TalkMedX

TalkMedX is an online platform that enables users to:

• Search and discover therapists and healthcare professionals
• Book medical appointments
• Conduct online consultations
• Access healthcare-related services

TalkMedX does not provide medical advice or treatment. All medical services are provided directly by independent healthcare professionals.

2. Eligibility

To use TalkMedX, you must:

• Be at least 18 years old, or use the platform under supervision of a legal guardian.
• Provide accurate and complete information during registration.
• Use the platform only for lawful purposes.

We reserve the right to suspend or terminate accounts that provide false information.

3. User Accounts

When creating an account, you agree to:

• Keep your login credentials secure
• Not share your account with others
• Notify us immediately of any unauthorized access

TalkMedX is not responsible for losses resulting from unauthorized account access.

4. Appointment Booking

TalkMedX allows users to book appointments with healthcare professionals.

Important points:

• Appointment availability is determined by the therapist.
• TalkMedX only facilitates booking and communication.
• Therapists are responsible for consultation quality and medical advice.
• TalkMedX does not guarantee availability or outcome of medical services.

5. Online Consultations

For online consultations:

• Users must ensure stable internet connectivity.
• Consultations may be conducted via chat, audio, or video.
• The therapist may reschedule or cancel if technical issues occur.
• TalkMedX is not responsible for interruptions caused by network or device issues.

6. Payments and Fees

Some services on TalkMedX may require payment.

Users agree that:

• All payments are processed securely through third-party payment providers.
• Consultation fees are determined by the therapist.
• TalkMedX may charge a platform fee.
• Payments once completed may be subject to our Refund Policy.

7. Cancellation and Refunds

Appointments may be cancelled according to the cancellation policy displayed during booking.

Refunds may be issued if:

• The therapist cancels the appointment
• Technical issues prevent consultation
• Other valid circumstances approved by TalkMedX

Refund timelines depend on the payment provider.

8. Medical Disclaimer

TalkMedX is not a healthcare provider.

Important:

• The platform only connects patients with therapists.
• Medical advice, diagnosis, and treatment are the responsibility of the healthcare professional.
• Users should seek immediate emergency care if required.
• TalkMedX is not liable for medical outcomes resulting from consultations.

9. Privacy

Your use of TalkMedX is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. We take reasonable measures to protect user data but cannot guarantee absolute security.

10. Prohibited Activities

Users must not:

• Use the platform for fraudulent purposes
• Upload false medical information
• Harass therapists or other users
• Attempt to hack, disrupt, or damage the platform

Violation may result in account suspension or legal action.

11. Intellectual Property

All content on TalkMedX, including:

• Logo
• Design
• Software
• Content

is the property of TalkMedX and protected by intellectual property laws. Users may not copy, modify, or distribute platform content without permission.

12. Limitation of Liability

TalkMedX shall not be liable for:

• Medical advice given by therapists
• Delays or cancellations by healthcare providers
• Technical issues or service interruptions
• Loss resulting from reliance on platform content

Use of the platform is at your own risk.

13. Termination

TalkMedX may suspend or terminate accounts if:

• Users violate these Terms
• Fraudulent activity is detected
• Misuse of the platform occurs

Users may also stop using the platform at any time.

14. Changes to Terms

TalkMedX reserves the right to update these Terms at any time. Updated Terms will be posted on this page with the revised date. Continued use of the platform means acceptance of the updated Terms.

15. Governing Law

These Terms shall be governed by the laws of India. Any disputes arising from the use of the platform will be subject to the jurisdiction of the courts in India.

16. Contact Us

If you have any questions regarding these Terms, please contact us:

TalkMedX Support

Email: support@talkmedx.com

Website: https://talkmedx.com