Privacy Policy

1. Information We Collect

We may collect the following types of information when you use TalkMedX.

Personal Information

When you create an account or book an appointment, we may collect:

• Full name
• Email address
• Phone number
• Date of birth
• Gender
• Address
• Profile information

Health Information

To provide healthcare services, we may collect:

• Medical history
• Symptoms or health concerns
• Prescriptions
• Consultation notes
• Uploaded medical documents

Payment Information

If you make payments through TalkMedX, payment details are processed by secure third-party payment providers. We do not store your full card or payment information.

Technical Information

When you use our platform, we may automatically collect:

• IP address
• Device information
• Browser type
• Operating system
• App usage data
• Log files

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Facilitate appointment bookings
• Connect patients with therapists
• Conduct online consultations
• Process payments
• Send appointment reminders
• Improve our services and platform performance
• Provide customer support
• Comply with legal obligations

3. Sharing of Information

We may share your information in the following situations:

With Therapists and Healthcare Providers

Your relevant information may be shared with healthcare professionals for consultation and treatment purposes.

With Service Providers

We may share data with trusted third parties such as:

• Payment processors
• Cloud hosting providers
• Analytics providers
• Customer support services

These providers are required to keep your information secure.

Legal Requirements

We may disclose information if required by law or government authorities.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including:

• Secure servers
• Encryption
• Access controls
• Secure payment gateways

However, no internet-based system is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized.

6. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Update or correct information
• Request deletion of your account
• Withdraw consent for certain data uses

To exercise these rights, please contact us using the details below.

7. Cookies and Tracking Technologies

TalkMedX may use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze traffic and usage

Users can modify browser settings to refuse cookies if desired.

8. Third-Party Services

Our platform may include links or integrations with third-party services such as payment gateways or analytics tools. We are not responsible for the privacy practices of those external services.

9. Children's Privacy

TalkMedX services are not intended for children under the age of 18 without supervision from a parent or guardian. We do not knowingly collect personal data from children without appropriate consent.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of TalkMedX after updates indicates acceptance of the revised policy.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

TalkMedX Support

Email: support@talkmedx.com

Website: https://talkmedx.com